1. Introduction our policy at BEYOND PEPTIDES
This Shipping Policy outlines the terms and conditions regarding the shipment and delivery of products purchased through our website www.beyond-peptides.com. By placing an order with us, you agree to the terms stated herein.
2. Order Processing at BEYOND PEPTIDES
- Order Confirmation: Orders are processed once full payment has been received and confirmed. You will receive an order confirmation via email.
- Processing Time: Orders are typically processed within up to 7 business days after payment confirmation.
- Order Validity: An order is considered valid only after payment has been received in full.
3. Shipping Methods and Delivery Times
After payment has been received in full.
- Shipping Options:
- Standard Shipping (EU customers): Delivery within the EU via UPS, typically within 7–10 business days after dispatch.
- Express Shipping (International customers): Worldwide delivery via UPS Express, typically within 7–14 business days after dispatch depending on destination and customs processing.
- Delivery Estimates: Standard delivery within the EU typically takes 7–10 business days after dispatch. International deliveries may take longer depending on customs processing. Delivery times are estimates and not guarantees. Actual delivery times may vary due to factors beyond our control, such as customs delays or carrier issues.
- Extended Delivery Times: During periods of high demand or low stock, processing and delivery may take longer than the standard timeframes stated above. In such cases, customers will be informed promptly.
4. Shipping Costs
- Calculation: Shipping costs are calculated based on the destination, weight, and dimensions of the package. Costs will be displayed at checkout.
- Taxes and Duties: You are responsible for any customs duties, taxes, or fees imposed by your country’s authorities.
5. Shipping Restrictions
- International Shipping: We ship products from our warehouse to select countries. It is your responsibility to ensure that our products can be legally imported into your country.
- Legal Compliance: You must comply with all local laws and regulations regarding the purchase, importation, and use of our products.
Prohibited - Destinations: We do not ship to countries or regions where our products are prohibited by law.
6. Customs and Import Regulations
- Customer Responsibility: You are solely responsible for understanding and complying with the import regulations of your country.
- Customs Clearance: Delays caused by customs inspections are beyond our control. We are not liable for any delays or seizures by customs authorities.
- Documentation: Necessary documentation will be provided for customs clearance. However, we cannot guarantee that your package will pass customs inspections.
7. Address Accuracy
- Correct Information: Ensure that the shipping address and contact information provided are accurate and complete.
- Undeliverable Packages: We are not responsible for shipments that are undeliverable due to incorrect or incomplete address information.
- Reshipment Fees: If a package is returned due to an incorrect address, you may be responsible for additional shipping charges to resend the package.
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8. Risk of Loss
- Transfer of Risk: Title and risk of loss pass to you upon our delivery of the package to the carrier.
- Insurance: Shipping insurance is available upon request and at an additional cost.
9. Discreet Packaging
- Privacy Protection: All shipments are packaged discreetly without any indication of the contents to protect your privacy and confidentiality.
- No Inclusions of Invoices: Physical invoices or packing slips are not included in the shipment. All documentation is sent electronically via email.